Gautam Singhania, Chairman and Managing Director of Raymond Ltd, publicly expressed his dissatisfaction with Lamborghini India’s leadership for failing to address his customer concerns. Taking to the social media platform X, he criticised the perceived arrogance of the company’s heads in India and Asia, stating that neither had made an effort to contact him regarding his issues.
A Shocking Experience
Singhania shared a troubling experience after test-driving the new Lamborghini Revuelto, which suffered a complete electrical failure, leaving him stranded on Mumbai’s trans-harbour link. He questioned the reliability of the vehicle, noting that this was the third report he had encountered of similar issues occurring shortly after delivery. He posted an image of the car being towed, expressing his shock at the situation.
Unaddressed Concerns
In his series of posts, Singhania highlighted the lack of communication from Sharad Agarwal, the India head of Lamborghini. He noted that Agarwal had not reached out to inquire about the problems faced by a long-time loyal customer, prompting Singhania to question whether the brand’s arrogance was becoming excessive.
Public Reaction
The incident garnered attention on social media, with many netizens rallying behind Singhania’s sentiments. Supporters noted that even business owners can experience the frustrations of unresolved complaints. Some users remarked humorously about their decision to avoid Lamborghini due to similar issues, emphasising the high cost of these vehicles and the expectations of reliable service.
In summary, Singhania’s experience sheds light on the importance of customer service in the luxury automobile sector and raises questions about the reliability of high-end vehicles like the Lamborghini Revuelto.
