AU Small Finance Bank has achieved a remarkable milestone with the launch of its innovative 24×7 Video Banking service. This offering allows customers to engage in real-time video calls with banking representatives, redefining the concept of modern banking. With a focus on accessibility, convenience, and security, AU Small Finance Bank aims to enhance customer experiences through face-to-face virtual interactions.
Unprecedented Convenience and Accessibility
AU Small Finance Bank’s new Video Banking service transcends traditional banking boundaries by offering customers a virtual platform for real-time interactions. Customers can access services like real-time account support, updating demographics, seamless financial transactions, loan and credit card inquiries, and issue resolution related to banking relationships.
Enhanced Security Measures
Security is a paramount concern in the realm of Video Banking, and AU Small Finance Bank has incorporated advanced security measures to ensure customer confidence. The platform employs advanced encryption, AI-powered facial recognition, OTP and signature verification, and video validation to safeguard every transaction and piece of confidential information.
Catering to Diverse Customer Segments
AU’s 24×7 Video Banking is designed to cater to a diverse range of customer segments within the domestic market. It extends convenient and personalized banking experiences to various groups, including tech-savvy millennials, new customers, busy professionals, and senior citizens.
Overwhelming Response and Services Offered
Since its inception in 2021, AU Small Finance Bank’s Video Banking platform has garnered an enthusiastic response from customers across the nation. Notable services accessed through this platform include initiating new savings and current accounts, establishing credit card relationships, resolving service-related issues, conducting financial transactions, and managing end-to-end banking relationships.
AU Small Finance Bank: A Leader in Banking
AU Small Finance Bank, the largest Small Finance Bank in India, originated from rural Rajasthan and has grown into a powerful player in the banking sector. With a deep understanding of rural and semi-urban markets, the bank focuses on inclusive growth. It boasts an impressive net worth, deposit base, gross advance, and balance sheet size. The bank is listed on major stock exchanges and maintains high external credit ratings.
