Adani Digital Labs (ADL), the technology division of Adani Airport Holdings Limited, has launched a series of initiatives designed to redefine how passengers experience Adani-managed airports in India. These moves aim to enhance convenience, comfort, and engagement, reinforcing Adani Airports’ leadership in digital innovation within aviation.
A Digital-First Approach to Passenger Experience
Ms. Srushti Adani, Director of ADL, explained, “Our goal is to bring energy, fresh ideas, and unmatched expertise into our operations. This is the first phase of a larger strategy to deliver a truly digital-first experience for passengers. Every project we take on seeks to ease travel-related stress, offering real-time information, exclusive rewards, and tiered lounge services. By moving beyond standard offerings, we aim to make every journey through our airports seamless and personalized.”
New Innovation Hub in Ahmedabad
ADL recently opened a 150-seater office in Ahmedabad, where the team will focus on developing solutions that address common travel challenges, including time management, lack of awareness about airport amenities, and long queues. By consolidating all airport services on a single digital platform, Adani OneApp transforms airport interactions from purely transactional to fully experiential, enhancing personalization, convenience, and efficiency.
Key Features of Adani OneApp
The app acts as a digital companion for travelers, offering a range of services:
- Adani Rewards – India’s first loyalty program dedicated to airport travelers, spanning F&B, retail, car parking, duty-free shopping, and meet & greet services. The program is designed for unmatched flexibility and value.
- Seamless Lounge Access – Digital pre-booking, eligibility checks, and hassle-free entry for airport lounges, eliminating queues.
- Shopping and Dining – Browse and order from a wide range of F&B, duty-free, and retail stores.
- Convenient Services – Options like Delivery at Gate, Multi-cart Orders, group orders for Duty-Free, and Park & Fly for smooth parking.
- Flight Tracking and Notifications – Live flight status updates and instant alerts.
Connectivity and Information – Easy access to high-speed airport Wi-Fi and essential travel details.
