Indian Railways recently penalized a catering service with a hefty fine of ₹1 lakh for overcharging passengers on the Pooja SF Express. This action followed a viral video showcasing a vendor selling a ₹15 Rail Neer bottle for ₹20, highlighting Indian Railways’ resolve to ensure fair pricing and passenger satisfaction.
Viral Complaint Sparks Immediate Action
The issue came to light when a passenger in the 3rd AC economy class recorded a vendor charging extra for bottled water. The video, which lasted nearly two minutes, captured the passenger questioning the vendor, who justified the overcharge by citing personal financial needs. Acting promptly, the passenger lodged a complaint through the railway helpline, 139, after purchasing the bottle.
Soon after, a representative from the catering service refunded the overcharged ₹5 to the passenger and was urged to return extra amounts collected from other passengers.
Railways Enforces Strict Pricing Policy
Indian Railways confirmed the ₹1 lakh fine imposed on the catering service. A letter issued by the authorities emphasized a zero-tolerance approach toward overcharging and unethical practices. This decisive action underscores the importance of strict adherence to pricing policies by vendors.
How Passengers Can File Complaints
Indian Railways provides several channels for passengers to report grievances:
- Helpline Number: Call 139 to register complaints.
- Online Portal: File details through the Indian Railways website.
- RailMadad: Use this platform to submit and track grievances.
- SMS: Send complaints to 91-9717680982.
- Security Concerns: Dial 182 for safety-related issues.
This swift response demonstrates Indian Railways’ dedication to addressing passenger concerns and upholding ethical service standards on trains.
