Getting a refund for government services or correcting payment mistakes in the UAE is a streamlined process thanks to the auto-refund services provided by various government entities. Whether you’ve overpaid a service fee or made an error in payment, the procedure is designed to be user-friendly and efficient. Here’s a comprehensive guide to help you navigate the refund process with ease.
Ministry of Foreign Affairs
Steps to Request a Refund:
- Visit the Ministry of Foreign Affairs (Mofa) website at mofa.gov.ae.
- Click on ‘Services’ and fill out the application form.
- Go to ‘Support Subject’ and describe your request in the ‘Support Details’ box.
- Upload the necessary documents.
- Await an SMS or email from the Ministry with the status of your request.
- Once approved, the refund will be credited to your bank account within five working days.
If your document attestation application was rejected, Mofa will automatically process a refund.
Ministry of Justice
Steps to Request a Refund:
- Access the refund portal at refund.adib.ae/app/moj/portal/login.
- Log in or register using your email.
- Click ‘New Request’ and enter your URN number to find the transaction.
- Ensure all required information, such as your URN number and complete bank details, is provided for processing.
Ministry of Finance
Steps to Request a Refund:
- Go to mof.gov.ae.
- Click ‘Fees Refund Request’ and select ‘Manage Dispute.’
- Complete the online application form and submit it.
- Attach the required documents for review.
- If approved, the refund will be transferred to your bank account within five working days.
Ministry of Human Resources & Emiratisation
Steps to Request a Refund:
- Access the Auto-Refund service through the MOHRE website.
- Log in using your Emirates ID or UAE Pass.
- Submit a refund request through the Auto-Refund system.
- Attach all required documents. Incomplete applications will be returned with a request for missing documents.
- Upon approval, the refund will be credited to your bank account within five working days.
Emirates Health Services
Steps to Request a Refund:
- Visit the Emirates Health Services website and select ‘Services.’
- Navigate to the ‘E-Refund System’ page and click ‘Click Here.’
- Log in with your username and password, or register if you’re a first-time user.
- Complete the online application and upload the necessary documents, including payment receipts and any relevant letters or statements.
Dubai
Steps to Request a Refund:
- Visit the Dubai Municipality website.
- Select ‘Services’ and then ‘Government Services.’
- Log in with your Emirates ID or UAE Pass.
- Complete your details and click ‘Refund of Fines or Already Paid Fees.’
- Provide a letter requesting the refund, including your name in Arabic and English, phone number, and IBAN, along with a copy of the payment receipt.
Refund Process:
- You will receive a response from Dubai Municipality within three working days.
- Approved refunds are transferred to your account in the first week of the following month.
Abu Dhabi
Steps to Request a Refund:
- Visit tamm.abudhabi.
- Click ‘Manage your Business’ and choose ‘Business Support.’
- Select ‘Request a Refund of Fees and Amounts.’
Requirements:
- IBAN, bank name, and branch name.
- Copy of the receipt.
- Phone number.
If the refund is for a company, a ‘To Whom It May Concern Certificate’ may be required. After submission, you will receive an approval message, and the refund should be credited within five working days.
By following these straightforward steps, residents of the UAE can efficiently manage refund requests and ensure a smooth resolution to payment errors.
