IndiGo Airlines has soared to new heights with the launch of Riafy’s groundbreaking AI platform on WhatsApp. Harnessing the power of Riafy’s generative AI assistant, R10, IndiGo now offers users the convenience of booking tickets seamlessly through text and voice messages. Let’s explore how this innovative partnership is reshaping the landscape of ticket booking and customer experience.
Introducing 6ESkai: Your Personal Digital Travel Assistant
At the heart of this collaboration lies 6ESkai, IndiGo’s very own digital employee, developed by Riafy. With a unique personality and comprehensive understanding of IndiGo’s business logic, 6ESkai simplifies the ticket booking process into a friendly conversation. Users can effortlessly convey their travel preferences, and 6ESkai handles the rest, from itinerary creation to flight selection and payment completion.
Streamlined Booking Experience in Multiple Languages
Available in English, Hindi, and Tamil, 6ESkai caters to a diverse range of users, making ticket booking accessible to a wider audience. Leveraging Riafy’s proprietary data from 75 million users, 6ESkai boasts advanced skills in airport and date detection, ensuring a seamless and personalized booking experience.
Riafy’s R10: Redefining AI Integration
Riafy’s R10 platform stands out for its integration capabilities with real-world systems, enabling seamless interaction with IndiGo’s ticket booking process. With a strong emphasis on consciousness and explainability in AI, R10 ensures transparency and ethical use of AI technology.
The Future of Airline Assistance
As IndiGo continues to innovate, the future holds exciting possibilities for 6ESkai. In phase 2, additional skills will be added to enhance services such as web check-in and customer support. Looking ahead, IndiGo envisions 6ESkai making autonomous decisions to further elevate the passenger experience.
IndiGo Airlines: Leading the Aviation Industry
IndiGo Airlines, India’s largest airline, has established itself as a market leader with its extensive fleet and robust domestic and international network. Carrying over 100 million passengers in 2023, IndiGo remains at the forefront of the aviation industry, delivering exceptional service and connectivity.
Riafy Technologies: Pioneering AI Innovation
Riafy Technologies is at the forefront of AI innovation, empowering businesses with ethical and accessible AI solutions. Through its R10 platform, Riafy democratises AI, enabling businesses like IndiGo to leverage the power of AI for growth and customer satisfaction.
With Riafy’s AI prowess and IndiGo’s commitment to customer excellence, the collaboration between these industry leaders is set to redefine the future of airline assistance. As travellers embark on their journeys, 6ESkai will be there every step of the way, revolutionising the ticket booking experience with AI-driven convenience and efficiency.
