Mexico has become a focal point for enhancing customer experience management (CXM) and boosting customer engagement across various touch points, according to a TOI report. Both TCS and Infosys have maintained a presence in Mexico for over a decade, and LTIMindtree recently inaugurated a 100-seater facility in Mexico City. HCLTech, present in Mexico for 14 years, expanded its operations in Guadalajara two years ago and plans to hire 1,300 people in the next two years. GlobalLogic, a Hitachi Group company, established new engineering and sales centers in Guadalajara and Mexico City.
Infosys BPM, based in Monterrey, Mexico, provides both business process management (BPM) and IT services, expanding its operations in Mexico City since 2007. The company has over 500 professionals serving more than 50 customers in areas such as customer service, finance and accounting, sourcing & procurement, sales, and fulfillment.
Everest Group has identified premier service providers in the region, including Atento, Concentrix+Webhelp, Konecta, and Teleperformance, known for their extensive presence and multi-city footprint. Proven providers, with credible delivery presence but moderate to low scale of operations, include TCS, Genpact, Alorica, Conduent, and Foundever. Promising providers, with a single-city delivery footprint but potential for future growth, include Wipro, Cognizant, Tech Mahindra, and DXC.
IT-ADM (application maintenance development) services delivered from Mexico are gaining momentum, with players like Accenture, Atos, Capgemini, Cognizant, DXC Technology, Endava, EPAM, GlobalLogic, Globant, HCLTech, IBM, Infosys, NTT DATA, Infosys, TCS, and Tech Mahindra contributing to this trend.
