Jugalbandi, an Indian research group supported by Microsoft and Infosys co-founder Nandan Nilekani, is utilising generative Artificial Intelligence (AI) to create mobile assistance that enables access to government scheme information in multiple languages. With the aid of AI language models from AI4Bharat and Microsoft’s Azure OpenAI Service, Jugalbandi aims to break down language barriers and empower individuals with essential information.
Breaking Language Barriers: Jugalbandi’s Innovative Approach
Jugalbandi has developed a unique approach to address the language barrier in accessing government scheme information. The AI-powered platform can understand questions in 10 different languages and retrieves relevant information from government websites. It then translates the information from English into local languages, making it accessible and comprehensible to a wider audience.
Widening Accessibility Through WhatsApp Messaging
To ensure widespread accessibility, Jugalbandi operates through the popular WhatsApp messaging service owned by Meta Platforms. By leveraging this widely used platform, Jugalbandi brings government scheme information directly to the fingertips of individuals, making it convenient and user-friendly.
Addressing the Language Divide in India
Microsoft recognizes the significance of Jugalbandi’s efforts in India, where only 11 percent of the population speaks English. By providing information in local languages, Jugalbandi bridges the language divide and empowers individuals who may otherwise face challenges in understanding and availing themselves of government schemes.
Impactful Success Stories: Empowering Students and Farmers
Jugalbandi’s impact is already evident through success stories that highlight its effectiveness. The AI-powered assistance has helped students secure scholarships, enabling them to pursue their educational aspirations. Additionally, Jugalbandi has assisted farmers in applying for pensions, ensuring they receive the support they deserve. These success stories demonstrate the tangible benefits of Jugalbandi’s approach in transforming lives.
Accuracy Challenges and the Path to Improvement
While Jugalbandi provides valuable assistance, there are challenges related to accuracy. The phenomenon known as “hallucination” sometimes leads to responses that may sound convincing but are not entirely accurate. This issue is rooted in a data deficit, as organisations often lack the necessary resources and bandwidth to establish robust data pipelines for Jugalbandi’s utilisation. However, efforts are underway by AI4Bharat to address these challenges and enhance the platform’s accuracy and reliability.
